We are delighted to present some of the feedback we have received from our latest CQC inspection.
We were reviewed by CQC (Care Quality Commission) during an announced inspection in March 2018.
CQC observed how people were supported for at each stage of their support with us. They talked with people who represent the interests of people who use our services and talked with people who use the service. They talked with support workers and family members, staff and stakeholders. We are delighted that CQC have reported that we met all of their required criteria and obtained a ‘Good’ report.
Summary of CQC Report
We’ve included below some quotes from the Care Quality Commission report.
“People who used the service and relatives told us they were happy with the care they receive”
“Good care was provided to people that reflected their choices, likes, needs and wishes.”
“We received positive feedback about the registered manager and the leadership of the service.”
“Honestly, I really do love my job. This is the first care job I have done but on the first day with Spire, I thought ‘this is for me’
Investors in People
Formed in 1991, Investors in People was established by the UK Government to help organisations get the best from the people they employ.
Investors in People have assessed us in March 2021 and we are thrilled to let you know that we have achieved We invest in people standard accreditation!
We want to thank all our staff for their contribution and dedication because this is a great achievement for all of us. At the crux of it, accreditation means that every single person is involved in supporting each other and is doing their best to make work better.
In the news
We are always open to receiving feedback positive or negative, although we would hope for the former! Therefore we would love to hear from you, either feedback or suggestions, on how we can improve. Head over to our Get In Touch page and let us know.