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Complaints
CQC
Driving Up Quality

IIP

Spire Preston Ltd
Ground Floor, West Wing
Derby House
Lytham Road, Fulwood
Preston, PR2 8JE

T: 01772 524567
E: info@spirepreston.co.uk

Company No. 7370594
Registered Charity No. 1138625


trustees

A complaint does not cause problems, it helps solves them. We ensure that all complaints are managed with care, investigated thoroughly and dealt with appropriately.

Should you wish to make a formal complaint about the organisation you can do so by speaking to the service manager. You can call them on 01772 524567 or email info@spirepreston.co.uk. You may wish to speak to one of the trustees if you do not wish to complain to the service manager.

Should you be unsatisfied with how your complaint has been dealt with you may wish to contact the Care Quality Commission by calling 03000 616161.

We produce an easy-read document for the people we support to make a complaint, which can be downloaded here.

Links & Resources:

- Download our Complaints Guide

- Make a complaint

- Visit the CQC website